Welcome to Phool Prasad Pvt. Ltd.’s website (https://phoolprasad.com/). These terms and conditions outline the rules and regulations for the use of our website and the purchase of our incense products. By accessing and using our website, you accept and agree to be bound by these terms. If you disagree with any part of these terms and conditions, please refrain from using our website.

1. Product Information : 

  • The website provides detailed information about each product, including descriptions, fragrance profiles, quantities, and pricing.
  • While we strive to provide accurate and up-to-date product information, we cannot guarantee the absolute accuracy or completeness of the content.

2. Ordering and Payment

  • Placing an Order:   To purchase our incense products, select the desired items, specify the quantity, and add them to your cart. Review your order before proceeding to checkout.
  • Payment Integration:   Our website features a secure payment integration system to facilitate online transactions. We accept connect IPS, IME Pay and Esewa.
  • Order Confirmation:   After successfully placing your order and completing the payment, you will receive an order confirmation via email. This email will include the details of your order, such as the products purchased, quantities, and billing/shipping information.

3. Shipping and Delivery

  • Shipping Policies:   We offer shipping services to the regions or countries specified on our website.
  • Delivery Times:   Standard delivery time is 3-7 days which depends on region of delivery and quantity also. Please note that these are estimates, and actual delivery times may vary depending on factors beyond our control.
  • Shipping Charges:   Shipping charges, if applicable, will be added to your total order amount during checkout. The exact amount will be displayed before you confirm your purchase.

4. Returns and Refunds

  • Returns:   We strive to ensure the highest quality products. If you receive damaged or defective items, please contact our customer support within seven (7) days of delivery for assistance. We may require you to provide evidence, such as photographs, to facilitate the return process.
  • Refunds:   Refunds or replacements will be provided for eligible returns, subject to our assessment. Please refer to our Returns and Refunds Policy, which can be found on our website, for more detailed information on our procedures and eligibility criteria.

5. Intellectual Property

  • All content on our website, including images, text, logos, and trademarks, is the intellectual property of Phool Prasad Pvt. Ltd. and protected by copyright and other applicable intellectual property laws. Any unauthorized use or reproduction of this content is strictly prohibited and may result in legal action.

6. Privacy Policy

  • Phool Prasad Pvt. Ltd. respects your privacy and is committed to protecting your personal information. Please review our Privacy Policy, which outlines how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

7. Limitation of Liability

  • Phool Prasad Pvt. Ltd. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website, the purchase and use of our products, or any actions or omissions related to our services.

8. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these.